Refund policy
Overview
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. However, we stand behind the quality of everything we sell and will always work with you if something isn't right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery vhill@wanderrootllc.com with the following:
- Your order number (found in your confirmation email from Stripe)
- A description of the issue
- Photos clearly showing the damage or defect
We will review your request and respond within 2 - 3 business days. Approved claims will be resolved with a replacement or a full refund, at our discretion.
Plants & Live Goods
All plants are inspected before shipping, but we understand that live goods can be affected by transit conditions. If your plant arrives damaged or in poor health, please contact us within 48 hours of delivery with photos. We will do our best to make it right with a replacement or refund.
Please note that we are not responsible for plant health issues resulting from care after delivery.
Candles & Apothecary
All candles and apothecary items are final sale. If your item arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.
Handmade & Crochet Items
All handmade items are final sale. Each piece is made by hand and may have slight variations — this is part of their charm and not considered a defect. If your item arrives damaged, contact us within 48 hours of delivery.
Refund Processing
Approved refunds will be issued to your original payment method within 5 - 10 business days of approval. You will receive an email confirmation once your refund has been processed.
Contact Us
For any questions about your order or this policy, please reach out at vhill@wanderrootllc.com. We're happy to help.